MEDINA VALLEY STATE BANK
PRIVACY POLICY DISCLOSURE

We respect your right to confidentiality and take every possible measure to ensure that your personal information remains personal.

Categories of Information That We May Collect

We collect nonpublic personal information about you from the following sources:

•  Information we receive from you on applications or other forms;
•  Information about your transactions with us or others; and
•  Information we receive from a consumer reporting agency.

Categories of Information That We Disclose

We do not disclose any nonpublic personal information about our customers or former customers to anyone, except as permitted by law.

Disclosure As Permitted By Law

To companies that perform marketing services on our behalf (like companies that offer insurance products or other products that we determine are beneficial to our customers), we may disclose all of the information we collect, as described above.

Confidentiality and Security

We restrict access to nonpublic personal information about you to employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.

If you ever have questions or concerns about the integrity of your account information, please contact us.

CONSUMER COMPLAINT PROCESS

The Medina Valley State Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking.  Any consumer wishing to file a complaint against the Medina Valley State Bank should contact the Texas Department of Banking through one of the means indicated below:

In Person or U.S. Mail:

Texas Department of Banking                   

Consumer Complaints Administrator                                                                                                        

2601 N. Lamar Boulevard                                                                                                                     

Austin, Texas  78705-4294

Telephone No.:

(877) 276-5554

Fax No.:

(512) 475-1313

E-mail:

consumer.complaints@banking.state.tx.us

Website:

www.banking.state.tx.us

Medina Valley State Bank
Member FDIC